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Recruiting Critical Customer Service Representatives For Expanding Organization

The client is a regional healthcare provider and hospital network that serves local communities.  In addition to operating three hospitals, the client has their own physician network that serves varied and diverse patient needs. Firmly rooted in community, they also organize and lend resources to wellness events, seminars, and support groups to elevate the health of the region.

The Challenge

To facilitate access to physicians, the client centralized their Patient Service operations (customer service) from many offices into one location.  The client struggled to hire qualified talent at scale and endured turnover in these critical customer service positions. It became increasingly clear that they required the support of a staffing partner with a depth of resources to help them maintain employee headcount and provide reliable service to their patient community.

The Solution

Planet Professional (PPRO) has provided critical staffing support for the client’s ongoing Patient Service (customer service) needs for several years. Since the inauguration of this partnership, Planet Professional recruiters have placed over 60 Customer Service Reps to work at the client’s facility, typically on a contract-to-hire basis. This arrangement frees up the client’s internal HR resources while also providing the talent they need with the option to convert candidates into full-time employees. Additionally, Planet Professional has provided staffing support for positions such as:

  • AP Coordinators
  • Senior Accountants
  • HR Specialists
  • Recruiters
  • Executive Assistants

The Results

Planet Professional has repeatedly demonstrated an ability to provide class-hiring solutions for CSR positions. The success of this partnership is due in part to the close collaboration between the PPRO team and the client’s hiring managers. This direct line of communication ensures that recruitment needs are met quickly and efficiently, enabling the client to provide quality patient services to their community.

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