Job Openings

Customer Support Rep

Job ID: BH506710

Category: Customer Support, Customer Service

Specialty: Other

Customer Support Rep

Must Haves:
– High school diploma or GED equivalent
– Customer service experience
– Microsoft Office knowledge
– Data entry skills

Preferred:
– Bachelor’s Degree in a business or other discipline
– 0 – 1 year in a business environment
– Computer knowledge with databases

Responsibilities

  • The Customer Support Reps maintains excellent customer service relationships with our Customers, Sales Force and Internal Departments. The role is responsible for representing the voice for the customers to determine how we can best satisfy their needs. Work with all levels of customers to assist with their request for our products. Provide professional phone support to our customers and outside Sales Reps. Process transactions including Sales Orders with a very high accuracy rate. Able to create RMA’s with assistance on how to determine disposition. Work with internal departments such as Order Fulfillment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests. Work on process improvements to provide better service to our customers and streamline work flow. May provide back-up for Receptionist. Maintain Customer Database, including processing leads and updating customer records. Verify accuracy for all orders to ensure proper contact review has been performed and all information entered is correct. Show an understanding of the complete order process. Help the department meet continuous improvement goals through 5S. Work on special projects as necessary. Other related duties as assigned.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Waltham, Massachusetts