Job Openings

Order Management Coordinator

Job ID: BH501227

Category: Order Administrator, Contracts Administrator, Contracts Admin, Contracts Management and Outsourcing, Administrative Assistant

Specialty: Administrative

Must Haves:

  • High School Diploma or GED 
  • 1+ years of administrative, sales orders and/or return authorizations/credits
  • 1+ years of order management experience

Preferred:

  • Prefer a Bachelor’s degree
  • A concentration in Finance preferred or equivalent work experience
  • Oracle experience is a plus
  • SOX experience

Job Summary:

1. Process all sales orders and return authorizations /credits for our external and internal customers. (50%)
2. Prepare Order Management reports for upper management.
3. Responsibilities also include answering customer phone calls, e-mails and inquiries. (15%)
4. Independently investigating sales order issues, shipping discrepancies and determine / processes methods of resolution. (15%)
5. Contact company personnel at all levels of the organization to gather information or review order management issues.
6. Refer routing matters to appropriate parties for action and follow up to insure proper resolution.
7. Set up and maintain internal files and follow record retention policies.
8. Maintain system upgrades and testing in database modules.
9. Order tracking and expediting.
10. Adhere to SOX Compliance and assist with audit requests.
11. Perform other duties as required.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Marlborough, Massachusetts