Customer Service Rep (3)
Job ID: BH489188
Category: Recent Graduate, Data Entry, Customer Service, Administrative Assistant
The Client Care Associate role is expected to provide end-user customer support to clients as well as collaborate closely with internal teams to improve the customer experience. Primary support channels are phone, email, and online chat. Client Care Associates are also responsible for becoming product experts and conducting training for external clients and team members. A member of the Client Care team must demonstrate a high degree of accountability for providing excellent customer experiences and an understanding of the importance of their contributions to the success of the business. Client Care team members need to have flexibility in their work hours, with availability to work shifts as early as 9:00 a.m. – 5:30 p.m. and late as 10:30 a.m. – 7:00 p.m. EST, Monday through Friday. Career Development: After completing their initial three to six months of training in Client Care, team members are eligible to participate in The Client Care Career Development Program where they will spend one day a week working on another team learning another area of the business. Team members work on real projects and have their own responsibilities
What you will do:
-Answering inbound calls, emails, and online chats from administrators and members of our client organizations
-Interpret financial data, explain billing statements, and assist administrators with collecting funds, budgeting, member management, and overall financial management of their groups
-Collaborate with other departments to resolve customer issues
-Become an expert on products and how to access resources appropriately and efficiently
-Lead webinar training for administrators and team members on the use of products
-Advocate for customers through submission of product/process improvement ideas and participation in team and company meetings.
-Support other department needs through occasional projects and participation in customer-facing events.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.