Job Openings

HR Call Center Associate

Job ID: BH488816

Category: Customer Support, Call Center, Customer Service

Specialty: Human Resources

HR Call Center Associate
1-yr contract

Location: Durham, NC (Hybrid)

Hours: Mon-Fri 40hrs/wk — 2 shifts available:
1) 9am-6pm
2) 10am-7pm
Industry: Pharmaceutical/Diagnostic Devices
Interview Process: Video Call or In-Person

Must Haves:

  • HS Diploma
  • Minimum 3 years of call center experience in high call volume setting
  • Working HR knowledge required for Benefits, Payroll and HR including policies, programs, and operations.

Job Description/Summary:

Responsibilities:
Provides customer support in the corporate HR shared services center (call center) for HR, Payroll, and Benefits. Primary responsibilities for the role include the following tasks:

  • Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others. Will support interactions via telephone, email, and other technology.
  • Documents all customer interactions into the case management tool or alternative means as directed by management.
  • Works with peers and management to support established service levels and quality goals.
  • Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards.
  • Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion.
  • Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately. Supports other service center responsibilities and tasks as needed 

Qualifications/Skills:

  • Minimum 3 years of call center experience in high call volume setting and working knowledge required for Benefits, Payroll and HR including policies, programs, and operations.
  • Effective verbal (phone), written communication skills, and customer service orientation.
  • Ability to work in team environment, has sound judgement and problem-solving ability.
  • Self-motivated, ability to multi-task, quickly and efficiently respond to support inquires in a fast-paced environment with attention to detail.
  • Proficiency with Microsoft Office Suite, ADP Enterprise, Case Management Systems, Benefits solver
  • Ability to work on phones 6-7 hours days

#professional

Requirements:Skills: Minimum 3 years of call center experience in high call volume setting and working knowledge required for Benefits, Payroll and HR including policies, programs, and operations. Effective verbal (phone), written communication skills, and customer service orientation. Ability to work in team environment, has sound judgement and problem-solving ability. Self-motivated, ability to multi-task, quickly and efficiently respond to support inquires in a fast-paced environment with attention to detail. Proficiency with Microsoft Office Suite, ADP Enterprise, Case Management Systems, Benefits solver Ability to work on phones 6-7 hours days Education: Associate degree and minimum 2 years of call center experience supporting Benefits, Payroll & HR or equivalent combination of education and experience.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Durham, North Carolina