Job Openings

Customer Service Associate

Job ID: BH486196

Category: Customer Service

Specialty: Administrative

Client Job Title: Customer Service Associate

Job Description:

A luxury goods company with a prime location in NYC is seeking a Customer Service Associate. You will be assisting customers with the after-sale service process and ensure they receive a high level, luxury experience. The candidate should have experience in a client facing role and be poised and polished with a go getter attitude.

Must Haves:

  • High School Diploma
  • Vaccination Required
  • 1 year Customer Service Experience
  • Experience with Microsoft Office

Preferred:

  • 1+ year Customer Service Experience with Luxury Brand
  • Experience with Microsoft Dynamics 365 and/or Power BI

Tasks:

  • Answering incoming telephone calls from market professionals and customers regarding after-sales questions
  • Calling customers and market professionals regarding after-sales questions
  • Handling customers' products properly when receiving or returning them 
  • Greeting customers and visitors properly
  • Performing basic scanning work
  • Pulling and filing paperwork
  • Ability to handle products
  • Escalating incomplete warranty issues
  • Allocating service jobs to appropriate departments
  • Answering incoming telephone calls at the Switchboard and in the Call Queue Handling customer payment authorizations
  • Entering data into Enterprise Resources Planning (ERP) system
  • Reviewing estimates with customers
  • Documenting issues of quality
  • Invoicing
  • Managing standard workflow steps
  • Preparing products (inspecting and packing) after invoicing to be returned to customer Preparing products to be returned to customer at counter Signing in customers
  • Performing back-office administrative duties as assigned by supervisor

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: New York, New York