Job Openings

Clinical Supervisor (REMOTE) 5/16 start

Job ID: BH483065

Category: Customer Support, Customer Service

Specialty: Administrative

Clinical Supervisor (Licensed)

Must Haves:

  • Valid New York State License (LMSW, LCSW, LMHC, LMFT). 

  • 1-2+ years of supervisory experience in a behavioral health setting.

  • Master's degree in psychology, social work, or related field

 

Preferred:

  • 3+ experience with the practice of assessment and/or psychotherapy with administrative/supervisory duties. 

  • Crisis intervention and/or mental health information and referral services experience

  • Fluent in Spanish
     

Job Description:

The Evening Clinical Supervisor serves as the primary, on-site supervisor and team leader for a designated shift and provides direct clinical and administrative supervision to crisis counselors. Clinical Supervisors provide oversight across different service tracks and hotlines and provide additional content supervision and consultation for one specialized track as necessary. 

  • Provide ongoing clinical, administrative, and technical supervision to direct reports; review application of clinical skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation in consultation with the Training department. 

  • Ensure compliance of direct reports with clinical training and supervision requirements. Attend bimonthly clinical supervision, and ongoing seminars as indicated. 

  • Conduct contact call monitoring for quality improvement and training purposes; work directly with the Quality Improvement Department. 

  • Collaborate with crisis counselors in de-escalation of client contacts that warrant supervisory intervention (through live coaching of crisis counselor and/or contact with client). 

  • Adhere to a performance-based management approach utilizing key performance indicators to make data driven evaluation. 

  • Maintain responsibility for meeting service levels and maintaining efficient operations during a given shift. Answer hotline calls as necessary to maintain service levels during call volume surges, staffing shortages, and/or when otherwise needed to maintain service levels. 

  • Perform annual evaluation of all direct reports. 

  • Work with program leadership to ensure efficient dissemination of all policy and program changes, and assist with implementation of new programs. 

  • Complete monthly reports as indicated for quality improvement and operations. 

  • Coordinate and manage regular communications with internal and external partners relevant to the program if applicable. 

  • Recommend program design modifications as needed to ensure the program supports innovations in mental health. 

  • On call duties as needed. 

#professional

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Remote Based