Job Openings

Administrative Assistant

Job ID: BH478671

Category: Medical, Customer Support, Call Center, Customer Service, Administrative Assistant

Specialty: Administrative

Client Job Title: Administrative Assistant
Duration: ASAP start. At least 3 month contract. Can extend/convert based on performance. 
Location: Onsite in Boston, MA 
Hours:  Monday-Friday. Non-exempt. Hours range: 7:30-4:30, 8-5, 9-6. Please specify if you have limitations.
Industry: Hospital and Healthcare
Company Info: Large health care organization that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. World-class teaching hospital located in the heart of Boston.

Interview Process:  1-2 Zoom interviews

Must Haves:

  • High school diploma/ GED
  • 1-3 years related work experience required

Preferred:

  • Previous medical industry experience (knowledge of medical terminology)
  • Associate's degree preferred
  • Call Center and/or telephone customer service experience
  • Strong typing skills 40+wpm
  • Bilingual in English/Spanish

Summary:
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Essential Responsibilities:

  • Answers, screens and processes a high volume of calls in a professional manner.
  • Utilizes and adheres to the phone scripts and guidelines for triaging calls.
  • Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
  • Utilizes centralized scheduling system and software applications to schedule appointments.
  • Verifies and updates patients' demographic information and transfers to registration for update as needed.
  • Obtains necessary referrals for scheduled visit and documents in system.
  • Document appropriate payer information, including worker's compensation and auto liability.
  • Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
  • Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
  • Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers. Addresses scheduling problems and concerns with manager to resolve issues.
  • Records and forwards accurate messages to providers and staff.
  • Triages calls for urgent information or services to appropriate staff.
  • Responds to requests for information or assistance within scope of knowledge and authority.
  • Resolves and responds to provider email requests in an efficient and professional manner.

#professional

 

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Boston, Massachusetts