Call Center Specialist
Job ID: BH478172
Category: Customer Support, Call Center, Customer Service, Administrative Assistant
Specialty: Administrative
Client Job Title: Access Support Specialist
Duration: 4/18 start. 3 months contract. Can extend/convert based on performance.
Location: Onsite in Boston – potential to work hybrid after training period (1-2 months)
Hours: 9:30am – 6pm Monday-Friday
Industry: Hospital/ Healthcare
Company Info: Large health care organization that brings together academic medical centers and teaching hospitals, community and specialty hospitals, more than 4,000 physicians and 35,000 employees in a shared mission to expand access to great care and advance the science and practice of medicine through groundbreaking research and education. World-class teaching hospital located in the heart of Boston.
Interview Process: 1 pre-recorded interview through Spark Hire. Answer 7 questions. 2 minutes to answer each question. Unlimited tries. 2 days to complete interview before link expires. Last question: Explain your understanding of the job. Offer/ onboarding.
Must Haves:
- High school diploma/ GED
Preferred:
- Call center experience
- Bilingual in English and Spanish
Summary:
Answering calls in a dedicated call center. Taking between 60 – 80 calls per day. Reporting to the Access Support Unit Supervisor to help document all fiscal and demographic information in the medical center's computer system.
- Verifies registration information over the phone and with patients seen in outpatient clinics.
- Ensure proper billing for services provided.
- Email with registration updates are sent to 2 general mailboxes that will need to be worked in addition to answering phones. Outlook experience would be helpful.
#professional
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
