Job Openings

Job ID: BH475566

Category: Accounts Receivable Clerk, Accounts Receivable

Specialty: Accounting & Finance

AR Research Specialist

Contract Duration: 6+ months

Job Location: Onsite — Wildwood Parkway, Atlanta Georgia 30339

Hours: 40 (exempt)

Must Haves:

• High school degree and 1+ years’ experience

Preferred:

• Associates degree or higher preferred
• 3+ years’ experience preferred
• Oracle AR
• 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software
• NACM Certification

Job Summary/Description:

The Research Specialist will investigate/research and determine the final resolution of any situations in which company and customer books do not align. They will interface with other internal team members as needed (e.g., Sales, Ops, Cash Applications Specialist) to gather required information and provide results.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Coordinate with customer contacts to investigate/research anything not resolved in full and/or any situation in which the company and customer books do not align [this includes inputs from an automated system, account receivable/collections specialist, and/or customer]
• Review internal documentation, speak to customer service, and/or connect with Ops team to resolve open inquiries/tickets and then provide an explanation to customers
• Reconcile post-payment issues
• Provide results of inquiry back to initiating agents; include/copy sales team if the request originates from customers
• Lead a cross-functional search for next steps/brief answers to the driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
• Work collaboratively with other internal team members (e.g., Sales, Ops, Cash Applications Specialist) to obtain, resolve, and share information from and with the appropriate stakeholders.

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