Job Openings

Customer Support Agent

Job ID: BH474872

Category: Call Center, Customer Service

Specialty: Other

Customer Support Agent

Requirements
 Associate degree or equivalent work experience
– 3+ years experience in data entry
– Proficiency with Microsoft Office including Word, Excel, Outlook

Responsibilities

  • Understands insurance products, procedures and system capabilities.
  • Excellent data entry skills with attention to detail and accuracy on a daily basis.
  • Prints faxes, emails, and file-share documents and categorizes by customer and/or state
  • Performs daily quality check of completed applications.
  • Pended applications are documented and followed up on weekly. 
  • Participates as a fully functional team member by learning and performing all team processes.
  • Motivated to work independently to meet individual productivity goals.
  • Team player with a consistent positive attitude and demonstrated positive behavior. 
  • Generate enthusiasm around change and adapt quickly when faced with challenges.
  • Takes initiative to improve processes and work with team members to enhance effectiveness and efficiencies.  Ensure standards are documented. 
  • Identifies, documents, and takes appropriate actions for resolution of system, process, and printer issues in a timely manner.  Ensures information is shared with the rest of the team members.
  • Supports all department and strategic initiatives for the organization.
  • Ensures that all team processes are managed with documented standard operating procedures and appropriate resources, with sensitivity is given to ergonomic issues. 
  • Identify, communicate, and proactively work to solve problems or issues.

#professional

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based