Client Services Specialist
Job ID: BH473898
Category: Customer Support, Customer Service
Specialty: Administrative
A luxury retail brand seeks a Customer Service Representatives to represent the company and deliver exceptional customer service. This is a permanent position and is onsite in New Jersey.
Must Haves:
- Customer service/call center experience
- Strong communication skills
- Ability to work rotating weekend schedule (will work remotely on weekends)
- Ability to work evening shift – 2:30pm – 11pm
Preferences:
- Bilingual in French
Job Summary/Description:
- Respond to clients in an efficient, friendly, and professional manner over the phone or email and make a difference in a client's day.
- Accurately and confidently communicate order information, policies and procedures.
- Adhere to the established work schedule.
- Display a positive attitude and work with integrity when dealing with clients, consignors, and co-workers.
- Troubleshoot and resolve product/service issues and concerns.
- Document and update client records based on interactions.
- Maintain a knowledge base of the evolving products and services.
- Work in one or multiple queues/skill sets over various client services platforms (email, telephone, etc.).
- Handle numerous client inquiries promptly, accurately and efficiently.
- Navigate between computer screens (Gladly, Order Management System, Email and Web Browser, etc.) while actively listening and entering client information.
#professional
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
