Job Openings

Client Services Specialist

Job ID: BH473898

Category: Customer Support, Customer Service

Specialty: Administrative

A luxury retail brand seeks a Customer Service Representatives to represent the company and deliver exceptional customer service. This is a permanent position and is onsite in New Jersey.

Must Haves:

  • Customer service/call center experience
  • Strong communication skills
  • Ability to work rotating weekend schedule (will work remotely on weekends)
  • Ability to work evening shift – 2:30pm – 11pm

Preferences: 

  • Bilingual in French

Job Summary/Description:

  • Respond to clients in an efficient, friendly, and professional manner over the phone or email and make a difference in a client's day.
  • Accurately and confidently communicate order information, policies and procedures.
  • Adhere to the established work schedule.
  • Display a positive attitude and work with integrity when dealing with clients, consignors, and co-workers.
  • Troubleshoot and resolve product/service issues and concerns.
  • Document and update client records based on interactions.
  • Maintain a knowledge base of the evolving products and services.
  • Work in one or multiple queues/skill sets over various client services platforms (email, telephone, etc.).
  • Handle numerous client inquiries promptly, accurately and efficiently.
  • Navigate between computer screens (Gladly, Order Management System, Email and Web Browser, etc.) while actively listening and entering client information.
#professional

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: Jersey City, New Jersey