Job Openings

Customer Service Representative – Insurance

Job ID: BH472315

Category: Customer Service

Specialty: Administrative

Claims Services Representative

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential  functions. 

• Provide a workers’ compensation experience that ensures peace of mind for all by listening with empathy, acting with compassion, doing the right thing, and succeeding through collaboration.
• Maintain an engaging work environment by acting and communicating in a manner that cultivates positivity and builds relationships with brokers, policyholders, customers, vendors, co-workers, and management.
• Register claims in Tropics as assigned by Supervisor. 

• Process claim payments assigned through Laserfiche and directed by Supervisor.
• Close claims on Tropics as directed by claim technical staff and Supervisor. 

• Review medical bills under $1,000 for payment. 

• Establish Utilization Review on claims as directed by claim technical staff and Supervisor.
• Adhere to and keep current of all company compliance and security policies and procedures.


Required Education and Experience 

• Minimum of a high school diploma or the equivalent.  

• Ability to organize and prioritize work flows and meet company/industry deadlines.  • Excellent organizational skills and attention to detail. 

• Solid basic computer skills.


The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Burlington, Massachusetts