Collections Specialist
Job ID: BH472203
Category: Collections, Accounts Receivable Coordinator, Accounts Receivable Clerk, Accounts Receivable
Collections Specialist
Direct Hire
Job Location: Carlsbad, CA
Hours: M-F, one day per week wfh
Industry: Golf
Size: Parent company is Mitsubishi Chemical Holdings; 8 people in Finance; Team is 6 people + Kelly Murphy
Interview Process: Phone screen with HR, then onsite with hiring manager
Must Haves:
Collections and/or accounts receivable
Strong communication
Ability to work across multiple teams/departments
Preferred:
Experience with Dynamics 365
Experience with major account collections and dispute system
Consumer goods and/or golf experience
Job Summary/Description:
The Collections Specialist position is responsible for collection calls and/or correspondence in a fast-paced goal-oriented team. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts with a focus on the Victory Archery business – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales
Responsibilities
- The Collections Specialist position is responsible for collection calls and/or correspondence in a fast-paced goal-oriented team
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts with a focus on the Victory Archery business – Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Accountable for reducing delinquency for
- assigned accounts
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
#professional
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
