Customer Service Representative (3)
Job ID: BH470577
Category: Recent Graduate, Data Entry, Customer Support, Call Center, Customer Service
Client First Center employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Essential Functions/Responsibilities: ·
– Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
– Recognize sales opportunities and refer clients to sales associates.
– Remain current on products, services, policies and procedures
– Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank.
– Resolve customer issues through account research and utilization of support materials and resources
– Perform customer account transaction and maintenance activities accurately.
– Strive for first contact resolution of customer inquiries, transactions and problem resolution.
-Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.