Job Openings

Call Center Counselors (REMOTE)

Job ID: BH438077

Category: Customer Support, Customer Service

Specialty: Administrative

Head Start Yes – Customer Service NE, NY & National

Will have all candidates offers out by 1/31 so background checks can be complete by 2/7 for 2/14 starts

7 Roles open exclusively to us

Candidates will be sent a laptop as soon as they have completed training, however, s/he must have his or her own laptop to use through training

There is a covid mandate given their government funding so candidates must be vaccinated or weekly testing logged in the Return safe NY app.

Submission layout:


City & State:

Availability to Interview:
Availability to Start Monday 2/14?

Confirmation s/he can work training Monday – Friday 9:30am-5:30pm EST 2/14-3/4, possibility to spill into weeks 4 or 5 depending on candidates progression? without needing any days/time off?

Confirmation s/he has a laptop to use through training:

Confirmation s/he has reliable internet and a quiet place to work from home on:
Detailed schedule Interruptions through the next 4 months:

Is the candidate vaccinated or willing to get weekly testing at their own expense?:  
Picture of Bachelor’s Degree on file?:

Which Degree does s/he have?:

Interview Activity:
Ownership Splits:
Schedules s/he is open to post training:

*****Need formatted resume and if candidate has call center or mental health counseling experience notes on this*********

Hourly: $25/hr (all candidates must be paid this)

Salary: $25.28/hr

Other Comp/Benefits: Once converted candidates are eligible for benefits the 1st of month after their first full 30 days of employment

Background Check: Yes, will have all candidates offers out by 1/31 so that bgchecks will be cleared no later that 2/7 for 2/14 start

Why open: Monthly class hiring

Available Schedules:

2 hires working 12am-8amEST/ 9PM-5AM PST Mon-Fri (Sat & Sun off)

2 hires working 4 pm-12 am/1PM-9PM PST Mon-Fri (Sat & Sun off)

2 hires working 4 pm-12 am/1PM-9PM PST Thur-Mon (Tue & Wed off)


MUST SEE IN MARKETING NOTE, all the below is included in sub layout above:

*Can the candidate commit to training Monday-Friday 9:30am-5:30pm EST 2/14-3/4, possibility to spill into weeks 4 or 5 depending on candidates personal progression without needing any days/time off?

*Any post training time-off the candidate may need off over the next 6 months

*Which Bachelor’s Degree does the candidate have – Please get picture of degree on file ASAP

*List all of the available schedules, post training, the candidate is open to working?

*Does the candidate have reliable internet (hotspot will not work, needs to be true internet) and quiet place to work

* Does the candidate have a laptop s/he can use through training?

* Is the candidate vaccinated or willing to get weekly testing at their own expense

Backstory/Additional Job Details/Recruiting for candidate insight?

They are hiring monthly classes of 30+ hires, we are getting 7 exclusively to start.  If you speak to a candidate who is right but unable to do the training block uninterrupted please consider them for a future classes

Candidates will be committed to their assigned schedule for 6 months, then are eligible to discuss a shift change, should they want one/there are openings.  The temporary portion of the assignment will count towards their 6 months   

Candidates will be eligible for conversion after 90 days and will likely convert as soon as eligible

Do not send:

Someone who does not have one of the listed BA’s (Grant/gov’t funded, no flex here) or ability to work the whole training uninterrupted

Candidates looking to get clinical certification hours, this role won’t qualify

***********************Send below to the candidates************************

Client Job Title: Call Center Counselor


Job Location:

Remote – Company HQ is in NYC


12am-8amEST/ 9PM-5AM PST Mon-Fri (Sat & Sun off)

4 pm-12 am/1PM-9PM PST Mon-Fri (Sat & Sun off)

4 pm-12 am/1PM-9PM PST Mon-Fri (Sat & Sun off)

4 pm-12 am/1PM-9PM PST Thur-Mon (Tue & Wed off)

4 pm-12 am/1PM-9PM PST Thur-Mon (Tue & Wed off)


Company Information, Industry, Size: Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled crisis care tools, local community service programs, and our advocacy and education work, we’re advancing access, dignity and respect for all.

2.5 million people a year receive confidential emotional support through our state-of-the-art crisis services, which include the National Suicide Prevention Lifeline and NYC Well. Approximately 50,000 individuals and families have received tools and skills to lead healthy and fulfilled lives through our local community service programs. Thousands of people are helped every year through our advocacy and education work in support of better mental health access and care.

Interview Process: Video interviews ASAP to start 2/14

Must Haves:

  • Bachelor’s Degree in Social Work, Mental Health Counseling, Psychology, Forensic Psychology or Nursing (Bachelor Level)
  •  Ability to attend 3 week paid training without any interruptions
  • Computer (one will be issued post training) and reliable internet


  • Bilingual in English and Spanish, Cantonese or Mandarin

Job Summary/Description:

This is an ideal position for individuals who are interested in helping others and making a contribution to their community. Counselor provide evidence-informed crisis intervention, suicide prevention, information & referral, brief supportive counseling, and follow up services to individuals who contact the NYC Support program (NYC Well) in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Counselor interact with clients by telephone, SMS text messaging, and/or web chat. The position provides an opportunity to gain a wide range of clinical skills, and knowledge of the expanding field of behavioral health.

Client Description:

Major Duties and Responsibilities:

  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
  • Conduct assessments in accordance to program policies & procedures.
  • Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
  • Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
  • Manage interactions to ensure appropriate level of support is provided in efficient manner.
  • Adhere to policies & procedures for each service offered by program.
  • Accurately and efficiently document client interactions.
  • Meet or exceed established key performance indicator goals.
  • Utilize telephone, SMS texting, and/or web chat to interact with clients.
  • Other duties as assigned.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Remote Based