Job Openings

Customer Service Rep

Job ID: BH434051

Category: Customer Service

Specialty: Administrative

Customer Service Rep

Primary Responsibilities:

Provide front line (non-technical) phone, email, and chat support to customers, distributors, resellers, and partners
Assist customers with access to various customer portals
Managing cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.
Publish Knowledge Base Articles and other Customer Care documentation.
Interacts across multiple internal organizations including Inside Sales, Order Management, Manufacturing, Technical Support, Product Marketing, and Product Management
Exercises judgment within defined procedures to determine appropriate action

Skills/Experience

3+ years of Customer Service experience
Excellent customer interaction skills.
Excellent verbal, written and interpersonal communication skills.
Excellent PC & Windows skills including Microsoft Office
Strong analytical and problem solving skills (non-technical).
Ability to handle critical customer issues/problems.
Ability to determine problems and deliver known solutions with a high level of customer satisfaction.
Ability to work effectively with and provide guidance to other members of the work group.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Westford,