Job Openings

Customer Service Specialist

Job ID: BH433350

Category: Insurance Specialist, Customer Service

Customer Service Enrollment Specialist
Direct Hire

Job Location: Atlanta Metro – Peachtree Corners, GA

Hours: Standard M – F

Industry: Medical Device

Size: TBD

Interview Process: initial HireVue before an onsite, in-person interview with the hiring manager

Must Haves: 
MS office
Customer service background
Polished, professional communication skills

Preferred:
Salesforce experience
Experience with insurance and/or insurance claims

 

Job Summary/Description:
You could say we are a technology company. And that’s true. But at our heart, we are about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. We help streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. 

The primary function of the Enrollment Specialist role is to provide exceptional customer service and support via different channels of communication. Key deliverables include addressing customer inquiries related to products, services, order processing, data entry and complaint resolution. Specialists identify sales opportunities associated with various customer inquiries. Additionally, Enrollment Specialists offer first line technical assistance and escalate issues to appropriate teams for timely resolution.

Let’s talk about Responsibilities

  • Process incoming Enrollment cases based on standard operating procedures and documented workflows
  • Manage and complete customer activation requests in proprietary and Third-Party systems according to stated guidelines
  • Coordinate and collaborate daily with internal and external partners to ensure a positive and successful Enrollment experience for our clients
  • Sort and process incoming mail to appropriate parties
  • Respond to customer requests regarding system setup and activations
  • Accurately document interactions with customers and vendors in Salesforce following standard processes
  • Follow departmental procedures for case tracking and system updates
  • Process customer and internal escalations per department guidelines
  • Alert customers of first-time activations requiring simple walk-through training.

Let’s talk about Qualifications and Experience

Required

  • Knowledge of software products such as Word and Excel
  • Demonstrated ability to consistently follow documented processes or task workflows
  • Demonstrated ability to manage detailed tasks with accuracy and completeness
  • Ability to multi-task and manage ongoing task priorities
  • Demonstrated ability to complete analytical tasks with minimal supervision
  • Ability to work independently and within a group
  • Ability to successfully communicate with customers and partners using verbal and written communication methods
  • Ability to work standard business hours 8:00 a.m. to 5:00 p.m.

Preferred

  • Experience using Customer Relationship Management tools such as Salesforce.
  • Knowledge of electronic insurance setups and processes
  • 3+ years’ experience in the healthcare claims and customer service arena

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. 

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.