Job Openings

Representative, Credit & Collections

Job ID: BH433329

Category: Collections, Accounts Receivable Clerk, Accounts Receivable

Representative, Credit & Collections
6 Month Contract

Job Location: 9001 Spectrum Center Blvd., San Diego California 92123

Hours: M-F, 8 – 5

Industry: Medical Device

Size: TBD

Interview Process: Zoom interview with Jane Ecdau, Credit & Collections AR Lead, and Garfield Minto, Senior Manager Credit & Collections

Job Summary/Description:

The Temporary Credit and Collections Representative must be a highly self-motivated, results driven professional who is a team player capable of integrating and seamlessly working as part of a larger team. The ideal candidate must be detail oriented with demonstrated ability to manage a dynamic accounts receivables portfolio, manage high volumes with accuracy, competing priorities, with a powerful sense of urgency background. Someone who is passionate about working closely with colleagues, with an ability to be mentored on a variety of projects as well as independently is essential to the success of this role. The temporary role will require cross-functional collaboration with internal and external customer. With the guidance from management and ResMed staff, the temporary Credit and Collections Representative will support the consistent application of ResMed’s collections policy and is expected to deliver strong collection, research, reconciliation, and resolution outcomes.
Responsibilities and Accountabilities
This position is responsible for professionally and proactively managing a high volume of low dollar collection accounts. Resolve outstanding receivables in a very fast pace environment with the flexibility to shift priorities to ad hoc projects on very short notice.
  • Collect on accounts receivable portfolios by adhering to and executing designated collection strategy with precision follow up and responsiveness.
  • Escalating accounts for collection agency to department Team Lead as directed.
  • Use proactive collection strategies to protect the Company’s financial assets by minimizing risk of loss to bad debt.
  • Minimize delinquency and manage DSO in accordance with corporate guidelines.
  • Trained to perform customer account reconciliation and application analysis designed to drive advanced collection results.
  • Investigate chargebacks via root cause analysis and resolve with internal or external customers as directed.
  • Other ad hoc tasks and responsibilities may be assigned as needed to support the business.
Essential Skills
  • Skilled communicator, written and oral.
  • Ability to quickly build effective and lasting customer relationships.
  • Strong conflict management and issue resolution abilities.
  • Experience in Excel and Word is highly desirable.
  • Ability to quickly learn multiple software.
Qualifications, and Experience
  • Associate Degree preferred or equivalent combination of education and or experience.
  • Must have a minimum of 3 – 5 years of direct and relevant experience, preferable in a large Medical Device company, working with customers and or a sales team.
  • Oracle or similar ERP experience required.
All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: San Diego, California