Job Openings

Garnishment Contact Center Rep

Job ID: BH431179

Category: Contracts Administrator, Contracts Admin

Specialty: Administrative

Garnishment Contact Center Rep
6 months (will likely extend/convert)

Location: Onsite – Must be fully vaccinated – Alpharetta, GA
Hours: 40 per week

Must Haves:
Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
1-3 years of administrative experience utilizing strong customer service skills

Preferred:
Garnishment (payroll) experience

Summary:
The Employee Engagement Center (EEC) Coordinator position provides phone and email support to employees, custodial parents, courts, law firms, and agencies with regards to Wage Garnishments and related questions through the Employee Engagement Center. Additional administrative tasks such as assistance with data audits may be assigned to employees in this role based on workloads in UMS.
Primary/Essential Duties and Key Responsibilities: 

Assist employees in accessing and navigating company Pro system
Handling phone calls regarding garnishment related questions from our clients, client's employees, custodial parents and agencies who ensure ADP is in compliance with federal and state garnishment laws.

Processing inquiries from our operations department when documents are received advising that notifications or payments have not been received.
Indexing of incoming orders to be processed by our Garnishment Specialist
Responsible for creating and monitoring client interactions via CRM system
Escalate non-routine inquiries and issues to Senior Garnishment Specialist and/or Garnishments Manager
Participate in client related meetings as needed
Assist with related special projects as needed

Other duties and/or daily tasks as assigned

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Alpharetta, Georgia