Job Openings

Practice Assistant

Job ID: BH429195

Category: Customer Support, Administrative Assistant

Specialty: Administrative

Job Title: Practice Assistant

Must Haves:

  • 1 year of prior experience in a medical office answering phones
  • High School Diploma/GED
  • Customer Service Experience


  • Associate’s or Bachelor’s Degree
  • EMR Experience

Job Summary:

Whether you are an entry-level candidate hoping to learn the healthcare industry from the ground up or a proven healthcare professional seeking a new challenge, the Practice Assistant role is the opportunity for you. Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patient's expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting!


· Leading up to the patient visit, Practice Assistants schedule all appointments and obtain
Prior Authorizations from insurances when needed for specific exams.

· During the patient’s visit, the focus is check-in, which includes greeting patients, answering
all of their questions, and assisting with any pre-visit paperwork/forms.

· At the conclusion of the visit, during check-out, Practice Assistants are tasked with the
completion of forms, collection of co-payments, and scheduling follow-up appointments,
tests, and/or procedures.

· Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring
patient flow and waiting room activity, and providing general support to practice leadership,
clinicians, and peers.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Concord, Massachusetts