Job Openings

Administrative Assistant (Financial Assistant Administrator)

Job ID: BH416733

Category: Customer Service, Administrative Assistant

Specialty: Administrative

Financial Assistance Administrator


  • Administer homelessness prevention funds by conducting intakes, screening families for program eligibility, and meeting with heads of household directly to complete paperwork and determine an appropriate course of action: either administering funding or providing counseling and referral services, or both;
  • Meet with families and individuals on a walk-in/virtual basis and return calls to the HCEC Resource Line, providing information and referral services, and brief counseling around immediate client concerns and/or barriers to housing, including but not limited to: financial instability, legal issues, mental health issues, substance abuse, un- or under-employment, health care, and housekeeping;
  • Obtain resources and services as requested and/or needed to address clients’ needs, including but not limited to: housing applications, negotiation and mediation with property owners and utility companies, fuel assistance, and shelter information;
  • Complete and maintain client files by reviewing paperwork; collecting documentation from clients, property owners, and advocates; and maintaining a caseload of program participants;
  • Accept referrals for financial assistance and/or housing counseling from advocates from external partner organizations and staff, and keep those parties updated via e-mail or phone regarding work with their clients;
  • Track all interactions with clients and/or their files by entering outcomes from phone and in-person interactions into appropriate data collection tools, such as HAPPY, CMS and other software platforms as required either by our funder or that of the organization;
  • Other duties as assigned.



  • Experience in case management or intake and assessment with homeless households or households at risk of homelessness;
  • Familiarity with affordable housing and housing subsidies;
  • Experience with crisis intervention regarding issues such as homelessness and affordable housing access;
  • Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families;
  • Willingness to work as part of a team to promote the goals of the program and agency;
  • Sensitivity to the needs of the homeless, low-income, and diverse populations;
  • Ability to work in a busy, diverse team setting;
  • Excellent time management, organizational, communication, and writing skills;



  • Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian Creole, and Spanish.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Boston, Massachusetts