Job Openings

Office Manager

Job ID: BH416146

Category: Office Manager, Administrative Assistant

Specialty: Administrative

Office Manager

Direct Hire
Location:
  Hybrid currently (1-3 days per week on Tues/Wed/Thurs). Starting in January, 3 days per week.

Hours: 40 hours per week, 9-5

Company Information: retail

Interview Process: Information Services

Must Haves:
-Office Management experience
-Professional presentation
-Tech Savvy
-Event Management 

Nice to Have:
-Industry experience

In this his role you will be part of both the HR & Corporate Services and the IT Team.

HR & Corporate Services is a dynamic and global team. Our definition of Corporate Services includes office management, travel, internal events, executive support and Environmental, Social, Governance (ESG). Being part of a people centric organization, you will be able to implement and contribute innovative ways to engage and support our people.

The IT team plays an essential role in ensuring that all core systems and services are operational and that all employees have the technology they need to excel in their role. You will be working within a direct team of two in the End User Compute (EUC) space (total IT team size is 7) in conjunction with partners that supplement the EUC and Cloud infrastructure teams.

SCOPE OF ROLE

In this role of Corporate Services Manager & IT Support you will report to the HR Business Partner – Americas and the Service Delivery Manager in the UK and will split your time 75% on corporate services and 25% on IT support.

You will be the face of support in the Boston Office for your team members and the main point of contact for remote US employees. You will be able to manage the various streams of work that fall under Corporate Services and IT with enthusiasm and a proactive organized mindset.

HOW YOU’LL SUCCEED

Office Management

  • Manage the Boston office space including our hybrid working rota, office and kitchen supply inventory, maintenance issues, and relationship with our building management team
  • Ensure team member health and safety by maintaining our emergency response plan, training team members, and staying up to date on the evolving pandemic and its effect on the workplace
  • Project manage additional office openings / closures based on M&A activity

Travel

  • Act as point person in the US for our global Travel Management Company (TMC) and contribute as a key stakeholder to the global team responsible for evaluating the TMC’s performance

Internal Events

  • Project manage and execute several group internal meetings/company socials both at our office and offsite
  • Champion and lead the US Gathering Committee – team members who volunteer to organize self-funded opportunities to spend time with each other in social settings

ESG

  • Act as a key stakeholder in the creation and implementation of the global ESG Strategy by supporting the employee ESG taskforce, collecting data to report progress, and champion global initiatives

IT

  • Hands-on IT support in the office, with hardware, software & meeting room equipment
  • Equipment management:
    • Ensuring IT equipment is ready for new starters and is promptly collected from leavers (e.g. mobile phones, laptops)
    • Maintain inventory of employee and office IT equipment
  • Liaison with remote IT support partners on:
    • New starter & leaver process
    • Procurement & deliveries
    • Support escalations
  • Desktop support and Desktop relocations
  • Printer support
  • Assist with software deployments

EXPECTED OUTCOMES

  • Become the main point of contact for team members seeking support in Corporate Services
  • Become the initial point of contact for managing the Boston office IT escalations
  • Employee Net Promoter Score (eNPS) score above benchmark of US employees as it relates to work environment
  • Reduction in escalated IT support requests raised by US employees

WHAT IT TAKES

  • Thoughtfulness and curious approach to people and projects
  • Operational excellence with high quality delivery
  • Proactive thinker who is action oriented
  • Experience with Microsoft technologies (Windows, Office 365)
  • High quality Customer support experience
  • Introducing proactive process change through documentation / policy

???????Headstart – Admin NE

Contract, possible potential but please don’t sell on nit

6-9 months

25-28

65K

Background Check: Planet base package

Why open: Extra help. They acquired another company and there is a lot more work. The HR BP who usually does this work needs help.

Location:  remote for now, hybrid starting January 3x per week in office

Boston

State Street – Blue and Orange line

Government Center – Green line

Red Line – Park Street

 

COVID: Vaccines not mandatory but highly encouraged

Interview Process: video interviews – 2 rounds

Hours: 40 hours per week, 9-5

 

Backstory:

  • This role reports to Kayla Pomponi, https://www.linkedin.com/in/kayla-pomponi-7b010b17/
  • As a heads up, Kayla is NOT an IT person. So please do not let that section of the description scare you.
  • All IT responsibilities here are very basic – ship a laptop to a new employee, help someone trouble shoot why they can’t login type stuff.
  • Internal title is Corporate Services Manager & IT Support – however this really means Office Manager. The company is based in the UK and they have different names for things. The head of TA kept repeating on the call that this is an Office Manager role.

 

*************Send below to the candidates************************

Office Manager

Contract Job Location: remote for now, hybrid when office reopens

Hours: 40 hours per week, 9-5

Company Information: retail

Interview Process: Information Services

Must Haves:
-Office Management experience
-Professional presentation
-Tech Savvy

Nice to Have:
-Industry experience

In this his role you will be part of both the HR & Corporate Services and the IT Team.

HR & Corporate Services is a dynamic and global team. Our definition of Corporate Services includes office management, travel, internal events, executive support and Environmental, Social, Governance (ESG). Being part of a people centric organization, you will be able to implement and contribute innovative ways to engage and support our people.

The IT team plays an essential role in ensuring that all core systems and services are operational and that all employees have the technology they need to excel in their role. You will be working within a direct team of two in the End User Compute (EUC) space (total IT team size is 7) in conjunction with partners that supplement the EUC and Cloud infrastructure teams.

SCOPE OF ROLE

In this role of Corporate Services Manager & IT Support you will report to the HR Business Partner – Americas and the Service Delivery Manager in the UK and will split your time 75% on corporate services and 25% on IT support.

You will be the face of support in the Boston Office for your team members and the main point of contact for remote US employees. You will be able to manage the various streams of work that fall under Corporate Services and IT with enthusiasm and a proactive organized mindset.

HOW YOU’LL SUCCEED

Office Management

  • Manage the Boston office space including our hybrid working rota, office and kitchen supply inventory, maintenance issues, and relationship with our building management team
  • Ensure team member health and safety by maintaining our emergency response plan, training team members, and staying up to date on the evolving pandemic and its effect on the workplace
  • Project manage additional office openings / closures based on M&A activity

Travel

  • Act as point person in the US for our global Travel Management Company (TMC) and contribute as a key stakeholder to the global team responsible for evaluating the TMC’s performance

Internal Events

  • Project manage and execute several group internal meetings/company socials both at our office and offsite
  • Champion and lead the US Gathering Committee – team members who volunteer to organize self-funded opportunities to spend time with each other in social settings

ESG

  • Act as a key stakeholder in the creation and implementation of the global ESG Strategy by supporting the employee ESG taskforce, collecting data to report progress, and champion global initiatives

IT

  • Hands-on IT support in the office, with hardware, software & meeting room equipment
  • Equipment management:
    • Ensuring IT equipment is ready for new starters and is promptly collected from leavers (e.g. mobile phones, laptops)
    • Maintain inventory of employee and office IT equipment
  • Liaison with remote IT support partners on:
    • New starter & leaver process
    • Procurement & deliveries
    • Support escalations
  • Desktop support and Desktop relocations
  • Printer support
  • Assist with software deployments

EXPECTED OUTCOMES

  • Become the main point of contact for team members seeking support in Corporate Services
  • Become the initial point of contact for managing the Boston office IT escalations
  • Employee Net Promoter Score (eNPS) score above benchmark of US employees as it relates to work environment
  • Reduction in escalated IT support requests raised by US employees

WHAT IT TAKES

  • Thoughtfulness and curious approach to people and projects
  • Operational excellence with high quality delivery
  • Proactive thinker who is action oriented
  • Experience with Microsoft technologies (Windows, Office 365)
  • High quality Customer support experience
  • Introducing proactive process change through documentation / policy

 

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: Boston, Massachusetts