Job Openings

HR Team Manager I

Job ID: BH414823

Category: HR Operations, HR Manager, HR Generalist, HR Business Partner, Operations

Role Title HR Team Manager
12 months (could extend/convert)
Location Memphis OR Ft. Worth (Future Government mandates could require the worker to work on site occasionally at either facility)

Summary

The purpose of the Team Manager is to lead and manage the performance (service, productivity, quality) of a team delivering the day to day Vaccine Management & Test Tracking operation to all employees and managers.

The role is accountable for ensuring the provision of high quality, consistent advice and support and HR administrative activity in a cost effective and efficient way, that positively impacts customer effectiveness, efficiency, and confidence.

This role will be responsible for creating, reviewing, maintaining, documentation to support the vaccine management and test tracking processes.

The role will require cross functional alignment, engagement with stakeholders, a broad understanding of HR processes, and the use of data to provide insights into compliance across the business.

Essential Job Functions

  • Support the implementation of Workday/Kainos Vaccine Management and ongoing business as usual development, to successful completion against agreed objectives and timescales
  • Lead and manage the provision of timely, consistent support and advice to managers and employees ensuring compliance with legislation and processes
  • Lead and manage the timely and accurate delivery of Vaccine Management & Test Tracking services within agreed performance levels and to comply with all statutory requirements.
  • Understand the current organizational situation, identify future needs and create solutions to help meet those needs.
  • Ensure all process change adheres to the framework for process governance.
  • Monitor and evaluate current performance levels within the team, with a view to identifying ways of improving performance levels
  • Coach and develop individual members of the team to ensure they reach their maximum potential and performance
  • Ensure the capture and retention of documents and filing is in accordance with the company policy, processes and any audit requirements.
  • Monitor the contact management system to ensure the nature of the query is reflected to enable a high level of customer service satisfaction.
  • Ensure workflow requests are actioned in a timely and consistent manner
  • Monitor the day to day performance and customer perception of the operation through statistical management and understanding customer requirements
  • Monitor and resolve non-compliance, complaint and critical management issues to resolution, escalating as appropriate and ensure causes and outcomes are fed into the continuous improvement process
  • Ensure that the GBS Portal and associated knowledgebase are up-to-date with approved process documentation
  • Plan and analyze resource utilization within the team and feeds requirements into the Senior Director HR Consultancy
  • Act as a champion for both internal and external customer focus and listen to and communicate with customers and stakeholders effectively; keeping all relevant parties consulted and informed where appropriate as a result of process change.
  • Lead and manage team to ensure team and individual members meet their objectives and ensure that all team members receive appropriate development and coaching to maximize their potential

Requirements

  • Bachelor Degree (Business, Human Resources or relevant subject) or an equivalent combination of education, training, and experience.
  • HR or equivalent qualification or experience at an appropriate level.
  • Experience of delivering HR and/or related services in a diverse organization.
  • Sound knowledge of employment legislation as it appertains to Vaccine Management, Test tracking and non-compliance of policy and process
  • Knowledge of shared services and center of excellence concept operating environment, service systems, processes and capabilities
  • Good understanding of the application of Workday, ServiceNow and other HR systems including workflow and case management and its reporting capabilities
  • Strong interpersonal skills with the ability to engage and manage stakeholders effectively, resolving issues and understanding drivers/needs
  • Ability to lead or manage medium sized projects where there is a requirement for on-going change and process improvement.
  • Ability to build and establish effective relationships in order to elicit information from key individuals
  • Ability to motivate the team, set priorities and targets, direct and plan work to provide an integrated service to meet service standards and deadlines.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Memphis, Tennessee