Job Openings

Receptionist

Job ID: BH414753

Category: Receptionist, Administrative Assistant

Specialty: Administrative

Job Title: Receptionist

Must Haves:

  • High School Diploma/GED
  • 1 year experience in a medical/healthcare setting
  • Previous Administrative or Clerical Experience

Preferred:

  • Associate’s or Bachelor’s Degree
  • Healthcare Administration Experience

Job Summary:

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff.

Supervision: Operates as a member of the health care team and supervised by the Office Manager.

Education & Skills Requirement:

  • High school graduation or GED.
  • Knowledge of business office procedures
  • Strong grammar, spelling and punctuation in order to prepare patient correspondence
  • Skilled in operating a computer and photocopy machine,
  • Adept at greeting patients and answering the telephone in a pleasant and helpful manner.
  • Ability to speak clearly and concisely.
  • Able to read, understand and follow oral and written instruction.
  • Experience with sorting and filing materials correctly by alphabetic or numeric systems.
  • Ability to establish and maintain effective working relationships with patients, employees and the public.

General Statement of Duties:

• Demonstrates courteous professional and cooperative behavior toward patients, visitors, coworkers, and physicians. Performs duties as a team member, integrating activities with those of fellow employees and physicians.

• Open and close telephone service per established procedures.

• Courteously answers the telephone, screens and triages calls appropriately. Refers callers to appropriate person or area when necessary. Troubleshoots any issues that arise and follows through with caller.

• Calls patients to confirm appointments, calls to reschedule all cancellations. Schedule’s patient appointment and coordinates calls to appropriate voice message unit for necessary referral or ancillary appointments, prescription refills or diagnostic test results

• As part of the check-in process, provides new patients with patient registration form and copies insurance card for patient file and/or billing purposes. Register’s patient into the computer system. Verifies demographic and insurance information of existing patients at each visit.

• Maintains current managed care information. Proficiently processes referrals on the POS device or on paper. Obtains required authorizations, eligibility verification and confirmation of registration information. Enters referral information into computer database.

• Notifies Clinical Assistant staff of walk-in patients arrival and obtain permission to add them to provider schedule.

• Monitors patient flow and waiting room activity, keeps appropriate clinical personnel informed of patient flow issues.

• Distributes mail and processes office correspondence and/or requests for information, always maintaining confidentiality policies.

• Is responsible for monitoring various patient exit functions such as the verification of patients demographics and insurance information, the completion and collecting of in/out patient encounter forms, and the collection of co-payments and outstanding balances from patients at time of service.

• Schedule follow-up appointments, tests, and procedures.

• Process referrals for patients upon checking out.

• Maintain strictest confidentiality.

• Performs all other duties assigned by Office Coordinator or Practice Administrator, must be willing to take on additional responsibilities and provide assistance in all areas needed.

Physical Demands:

• Requires prolonged sitting, some bending, stooping, and stretching.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate messages and reports.

Environmental/Working Conditions: Work is performed in a fast-paced office environment. There is constant with the public, clinic, and office support staff. Work may be stressful at times because of high volume.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Westford, Massachusetts