Call Center Representative
Job ID: BH409150
Category: Call Center, Customer Service
Patient Services Advisor (Customer Service Representative)
Summary of Duties: Reports to the Manager, Team Leader, or designee, accurately coordinate, schedule and complete registration for ambulatory outpatient visits for assigned department(s). Responsibilities include collecting patient demographic and insurance information, verifying and communicating any patient liabilities, and collecting clinical information in response to scheduling questions. Position will explain any patient preparation requirements and coordinate with clinical departments regarding protocols and modifications to scheduling protocols. Position may also be expected to answer non-scheduling requests, as appropriate, or accurately transfer patients to the department able to address their question.
Education and/or Experience: Equal to completion of four years of high school or GED required. Associates Degree in a related field or equivalent education and experience is preferred. Previous call center experience is preferred. Strong computer skills are required and must type at least 35 WPM. Previous experience with electronic health records is preferred. Very good organizational skills are required. Ability to listen and document simultaneously is required. Ability to utilize call center telephone systems, to multi-task, and work both independently and as a team is required. Strong verbal and written communication skills and genuine service-orientation required.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.