Job Openings

Sales Order Specialist

Job ID: BH407953

Category: Salesforce.com, Order Administrator, Sales

Specialty: Other

Sales Order Specialist

We are looking for a Customer Service professional who thrives on making an impact and has a natural curiosity to solve problems. 

The Sales Order Administrator/Customer Service Representative interacts with customers, company sales and service representatives to handle a variety of pre?sales and post?sales functions. This person’s primary responsibility will be managing the order entry process and using team?based communication skills to ensure that we deliver on customer expectations. 

Primary Responsibilities 

• Prompt and accurate entry and acknowledgement of sales orders within 24 hours of receipt to include the coordination of cash in advance payments and shipping. 

• Supports data integrity in Salesforce, responsible for the recording of domestic user information, customer contact information.

• Field incoming customer calls and emails related to general inquiries and open orders

 • Interact with Operations Team to validate lead times, ship dates, and order changes 

• Responsible for record keeping related to customer orders and ensuring that the appropriate documentation is filed in the order folders

• Maintains and updates department standard operating procedures 

Requirements

 • Associate or Bachelor’s degree or equivalent experience in Sales Support/Administration 

• Excellent interpersonal, written, and verbal communication skills required 

• Detail oriented and ability to research and resolve moderately complex issues, multi-tasking approach required

• Advanced computer skills, including a proficiency in MS Office, QuickBooks, Salesforce, Odoo ERP or similar strongly preferred 

• Ability to work productively in a fast paced rapidly changing environment with minimal direct supervision 

• The ideal team player will have an attention to detail, a “can do” attitude, and the ability to work as an individual contributor as well as part of a team

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.