Job Openings

Sr. Customer Communications Specialist

Job ID: BH407634

Category: Customer Support, Customer Service, Communications, Administrative Assistant

Specialty: Administrative

Sr. Customer Communications Specialist
3 Months (will likely extend)

Hours: 9am – 5pm EST (flexible)
Interview Process: 2 MS Teams Interviews
Industry: Computer Software
Company Size: 12,000+

Must Haves:

  • Bachelor’s degree in marketing, communications, or related field
  • Experience with use of Microsoft Office, strong familiarity with Microsoft Word, Excel and PowerPoint 

Preferred:

  • Experience in SaaS/cloud technologies highly desired

Job Summary:

The Sr. Customer Communications Specialist is focused on delivering various types of communications to customers – about products and services and other relevant subject areas of interest. In this position, the Sr. Customer Communications Specialist takes ownership of multiple communication projects and is responsible for writing, editing, proofreading, and coordinating content for customer delivery. Working closely with team members and designated representatives from across the company, the Sr. Customer Communications Specialist manages assigned projects and develops customer-facing materials. The Sr. Customer Communications Specialist is a very demanding, intense position with tight deadlines and quick turnaround times. In addition to strong writing and editing skills, this individual must be very organized, able to expertly manage multiple projects at once and constantly stay on top of project details. 

Essential Duties and Responsibilities: The list below is a guideline only. Other responsibilities will be assigned, as deemed appropriate by the manager. 

  • Develop clear, concise and strategic messaging for a variety of content, targeted at a broad set of customer segments. This includes but is not limited to general product and company information, product release-specific information, technology topics, learning opportunities and “how tos,” customer support news, and more.
  • Write customer-centric technical content that uses the appropriate voice for a particular segment.
  • Collaborate with teams and colleagues throughout the organization to understand business objectives, services value proposition, message and audience.
  • Condense large amounts of messaging and information into succinct customer communications.
  • Manage end-to-end content creation process, including obtaining approvals, fact-checking and editing/proofreading.
  • Help ensure all communications maintain a high level of quality, feature a consistent tone and style, and support and reinforce the key messages and values of the company. 

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Weston, Florida