Job Openings

Patient Services Coordinator

Job ID: BH406793

Category: Administrative Assistant

Specialty: Administrative

Job Title: Patient Services Coordinator

Must Haves:

  • HS Diploma
  • Min. 3 years Administrative Experience
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)


  • Associate’s or Bachelor’s degree
  • Healthcare Experience
  • EPIC

Job Summary:

The Patient Services Coordinator will provide administrative and customer support to the hospital through the responsibilities outlined below.

Essential Job Duties:

  • Schedule specialist appointments and assist patients with insurance issues as needed.
  • Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
  • Manage intensive referrals and ancillary appointments.
  • Direct all medically related questions to the appropriate medical staff.
  • Complete HMO specialist referral forms and forward to appropriate parties.
  • Serve as liaison between specialist offices and the practice.
  • Obtain prior authorizations/pre-certifications for tests and medications.
  • Assist other staff (clinical and non-clinical) with administrative tasks when necessary. Greet patients and visitors to the office in a friendly, helpful, and respectful manner. Answer the telephone and refer calls to the appropriate staff.
  • Open and close the office as needed.
  • Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
  • Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
  • Meet annual competency requirements. Attend meetings as required.
  • Perform other functions/duties as requested.


The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Northampton, Massachusetts