Customer Service Representative
Job ID: BH406426
Category: Customer Service
Provide customer support to faculty, staff, students or visitors who are seeking services, assistance, information or problem resolution from a department or program. Provide customer service in person, over the phone, by email, or on the web. May work in a wide variety of campus settings, or at special events that are on or off campus. Handle routine as well as complex and specialized requests from community members, alumni, applicants, or visitors. Skilled at troubleshooting and problem resolution. Maintain accuracy and security of confidential information. Must have positive belief that the customer comes first, strong communication skills and experience working with the public. Must be able to generate positive and professional interactions even in challenging situations, and remain calm, poised and resilient. Strong willingness to learn about the services, programs or operations of the department where assigned. Technical aptitude to learn new software applications as needed. Previous experience in a university setting is helpful, as is ability to navigate on campus
The Guest Services Coordinator will assist the Guest Services team with: check-in, and check-out of our program participants. Assist with participant concierge needs, support the program delivery teams, assist with keeping the back office and program offices are stocked, and other various duties. The Guest Service Coordinator will also assist the team in various participant and program related projects.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.