Job Openings

Customer Support Services Rep

Job ID: BH403603

Category: Customer Support

Specialty: Administrative

They will be responsible for all aspects of system returns completing a variety of transactions.

  • Process CoolSculpting/CoolTone system returns.
  • Serve as liaison between 3rd party shipping company, sales, and the customer.
  • Utilize SAP/CRM to create return transactions and credit/debit memos.
  • Investigate, move or align Serial Numbers.
  • Partner with receiving team to ensure all systems received and transactions are correct.
  • Handle calls/requests providing exceptional customer service within service levels.
  • Process orders from direct customers and/or company Sales Representatives
  • Manage North America queue inbox for all cases.
  • Maintain SFDC to contain updated customer and field personnel information.
  • Escalate to Supervisor/Lead inquires to identify and resolve concerns/issues in a timely manner.
  • Perform other related duties as assigned.

Skills and Abilities:

  • Exceptional phone etiquette and good listening skills
  • Takes initiative and makes decisions.
  • Ability to work in a team-oriented, collaborative environment and independently.
  • Learns and adapts to new technologies and changing processes.
  • Strong ability to multi-task and prioritize with excellent organizational and communication skills.
  • Critical Thinking – Perform accurate and complete work, within deadlines, with or without direct supervision.
  • Communicate effectively with employees and internal/external contacts.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based