Job Openings

Operations Specialist, Payroll Product

Job ID: BH402635

Category: Payroll

Specialty: Accounting & Finance

Operations Specialist, Payroll Product
Remote – San Francisco, CA
3 Month Contract

Summary:
Seeking to hire a Payroll Onboarding Specialist to play an integral role in assisting our customers in transitioning over their payroll history from their previous payroll system. The ideal candidate must be detail oriented and have excellent interpersonal skills to work with Payrolls customers effectively on the phone and through email.

Duties:

  • Communicate directly via email and phone with Payroll customers in order to gather necessary payroll history
  • Validate and enter new customer payroll history into the Payroll system
  • Relate to merchant onboarding issues and find pragmatic solutions to improve the onboarding process
  • Collaborate with the Payroll team to identify improvements in customer on-boarding
  • Surface opportunities to improve tools, workflow and customer experience
  • Assist with quarterly tax filings and tax payments for Payroll customers
  • Ensure a high level of customer service when assisting customers

Responsibilities:

  • Excellent communication skills over email, phone, and in-person
  • 2+ year of experience in payroll, accounting, finance or relevant professional experience
  • Tech savvy – Excel experience is a plus
  • Strong attention to detail and loves working with customers

Education: Bachelor’s degree in Accounting, Economics, Business or equivalent

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based