Customer Support Services Rep
Job ID: BH401732
Category: Customer Service
Provides world class service to our customer’s regarding questions related to our eCommerce site. Receives calls or emails from customers regarding site navigation, assist customers with placing new orders over the phone, assist customers with flex subscription inquiries and adjustments, provide pre- and post-sales support and assist customers with promotions. Provide on-going support for any eCommerce-related question or issues that may arise from consumers. Representative must possess the ability to proactively highlight the benefits of the eCommerce site and optimize the benefits available to the customers.
Main Areas of Responsibilities
•Responsible for handling 80 calls a day and 60 emails a day assisting customer with pre- and post-sales inquiries. Chat or SMS channels may be added soon.
• Assist with order placement and subscription inquiries and adjustments
•Provide on-going help for eCommerce-related questions or issues that may arise from customers
•Representatives must possess the ability to proactively highlight the benefits available to customers regarding our eCommerce site.
The following listed requirements need to be met at a minimum level to be considered for the job:
•Demonstrate the ability and skill to meet and maintain all goals
•Experience working with Microsoft Office Suite
•Attention to detail
•Adapt to changing processes
The below skills are attributes that may not be mandatory but are desired in the ideal candidate.
•Customer Service in a Contact Center environment
•SAP, Salesforce, NICE inContact for Phone, Email, Chat and SMS channels
•Medical Device or Pharmaceutical background strongly preferred
•High School diploma
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.