Job ID: BH401579
Category: Collections, Accounts Receivable
Temp to Perm
– In addition to San Diego, we are also sourcing to Bloomington, Minnesota and Coral Springs, Florida areas. – The position is remote for now, but will likely be required to report to the office once the offices open. Therefore, candidate must be local to the above offices.
Hours: standard M-F
Industry: Med device
Interview Process: 45 minute interview with resource manager
– experience in Excel, Word, NetSuite, Oracle, other accounting software
– SaaS experience preferred
– Associate’s degree in accounting preferred
The Collections Specialist must be a highly self-motivated, results driven professional who is a team player capable of integrating and seamlessly working as part of a larger fast pace team. The ideal candidate must be detailed oriented with demonstrated ability to manage a dynamic accounts receivables portfolio across a range of healthcare facility settings like skilled nursing facilities, senior living, life plan communities, and hospice. Candidate must also possess the ability to manage high volumes with accuracy, manage competing priorities, with a powerful sense of urgency background. Someone who is passionate about working closely with colleagues, with an ability to be mentored, on a variety of projects as well as independently is essential to the success of this role. The role will require cross-functional collaboration with internal and external customer. With the guidance from management and staff, the Collections Specialist will support the consistent application of MatrixCare’s collections policy and is expected to deliver strong collection, research, reconciliation, and resolution outcomes.
This position is responsible for professionally and proactively managing and resolving outstanding receivables for the assigned portfolio in a fast pace environment with the flexibility to shift priorities to ad hoc projects on very short notice.
Manage aging report to prevent receivables from aging. Identify and contact customers who have past due balances to secure payments.
Collect on Accounts Receivable portfolios by adhering to and executing designated collection strategy with precision follow up and responsiveness.
Receive inbound and place outbound collection calls.
Document all collections activity in a concise and accurate manner.
Communicate and respond to customer’s request via email and phone.
Research and review customer contracts when necessary.
Follow process for Support Hold and Cancellations of delinquent customer accounts.
Assist in special projects as needed.
· Skilled communicator, written and oral.
· Ability to quickly build effective and lasting customer relationships.
· Strong conflict management and issue resolution abilities.
· Experience in Excel, Word, NetSuite or other Accounting Software is highly desirable.
· Ability to quickly learn multiple software.
Ability to collect data, define problems, establish facts and draw valid conclusions.
Qualification and Experience:
Associates degree in Accounting preferred or equivalent combination of education and experience.
Must have 2 – 5 years of direct and related customer relationship and or collections experience preferable in a SaaS or healthcare or medical device company, working with customers and or a sales team.
NetSuite, Oracle or similar ERP experience required.
All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.