Job Openings

Customer Care Specialist

Job ID: BH399582

Category: Customer Support, Customer Service

Specialty: Administrative

Customer Care Specialist
6 Month Contract

Location: San Diego, CA (onsite)

Position Summary:

The ideal candidate will be comfortable working in a fast paced collaborative environment; managing tasks to meet department goals. Will have experience interfacing with and supporting internal and external customers and managing order fulfillment and customer service related tasks as assigned. Incumbent may serve as a liaison between customers and cross-functional groups across the company. Contributes to the companys ability to meet sales goals and provide an exceptional customer experience.

Responsibilities may include:

  • Coordination and administrative aspects of Order Entry and Case Assignments including but not limited to the use of multiple Systems (SFDC, SAP, Quickbase, Tableau, etc)
  • Execute on core operational tasks, resolving problems based on standard business practices and procedures.
  • Able to analyze situations or data and apply basic core business knowledge to achieve resolution.
  • Will partner cross-functionally with Internal departments to resolve pricing inconsistencies and ensure on-time order entry and delivery for customers.
  • Will use professional concepts and apply company policies and procedures to complete tasks and resolve routine issues as assigned.
  • May participate in projects as assigned.

Education and Experience:

  • BA/BS or equivalent experience preferred
  • Previous customer service or administrative experience a plus

Skills and Experience:

  • 1 + year of experience in a customer-facing, customer service, or administrative role.
  • Pervious system data entry in CRM or ERP system beneficial. SAP, and SalesForce.com preferred.
  • Ability to read, interpret, and action on reports.
  • High attention to detail
  • Applies general knowledge of business developed through education or past experience
  • Experience with Microsoft Suite; Outlook, Excel, Word, preferred

Experience/Education: Typically requires a Bachelors degree and a minimum of 0-2 years of related experience; or equivalent

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: San Diego, California