Job Openings

Loan/Billing Coordinator

Job ID: BH396769

Category: Loan Processor, Customer Support, Collections, Billing Supervisor, Billing, Loan Officer, Customer Service

Specialty: Accounting & Finance

Loan/Billing Coordinator
7 months (potential for extensions)

Location: Onsite – Berlin, CT
Hours: 25 hours a week (ability to choose schedule/hours). Opportunity to work more hours as needed (minimum 25 hours per week)
Industry: Energy
Company Size: 8,000+

Must Haves:

  • High school diploma or the equivalent
  • 3-5 years of customer care experience
  • Ability to understand balances and billing reconciliation of accounts
  • Microsoft Office experience required (Word, Excel, etc.)
  • Ability to work with spreadsheets and enter data and reconcile billing data

Preferred:

  • Experience with C2 highly preferred, not required
  • Energy/utility experience ideal

Summary:
Answers customer telephone, mail, e-mail, and other requests, inquiries, bill adjustment, loan questions and complaints regarding energy efficiency loan and billing and accounting matters. Performs outbound calling as required. Analyzes and resolves loan questions, make miscellaneous adjustments and resolves customer questions. Initiates on adjustments/corrections to loan accounts, obtain copies of loan documents, updates status reports, and any other loan related tasks. Reviews customer records in our CIS systems, loan billing and aging reports, loan billing conditions and makes correcting entries as required. Move funds from electric to loan payments in utility billing system.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Berlin, Connecticut