Job Openings

HR Coordinator (Contractor) – US3

Job ID: BH395708

Category: HRIS Manager, HRIS Administrator, HR Representative, HR Operations, HR Manager, HR Generalist, HR Administrator, Comp/Ben/HRIS, HRIS Analyst

Specialty: Human Resources

HR Coordinator
6 Month Contract

Location: Madison, WI (onsite)

Must Haves:

  • Bachelors degree in Business, Information Systems, HR, or related field; or equivalent work experience.
  • 1-2 years of experience in an administrative role, preferably in Human Resources
  • Strong skills in MS Excel, Word and PowerPoint required

Preferred:

  • Prior HR administrative experience or call center environment preferred
  • Desired experience using HRIS systems (Workday, ServiceNow)

Summary:

The HR Coordinator serves in a customer support role in the People Operations Help Desk and provides customer service to employees and managers in response to inquiries related to a broad range of HR related topics, including but not limited to HR policies, talent acquisition, HRIS, benefits and employee data management. The HR Coordinator will aid with all Tier 1 questions and issues, using a knowledgebase of information and established processes and protocols to respond to inquiries. The HR Coordinator will also escalate more complex issues as appropriate and maintains records of all interactions.

Responsibilities:

  • Respond to customer inquiries via ServiceNow request, email distributions or phone
  • Resolve requests that require a customized response; communicate solution or requested information to the customer
  • Reference company policies and procedures to ensure accuracy of response and to provide all available information to customers
  • Analyze and escalate more complex issues to Tier 2
  • Partner with People Support & Care, Benefits, Talent Acquisition and other departments to resolve issues
  • Process transactions by collecting required information or back-up documentation from the customer
  • Provide system administration support for employees, managers and applicants
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Prepares ServiceNow Quarterly Reports
  • Assist in Workday support and administration

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Madison, Wisconsin