Job Openings

HR Service Center Rep I

Job ID: BH395142

Category: HR Administrator, Call Center

Specialty: Other

Job #395142

– HS diploma
– 1-2 years of call center OR HR admin experience

1. Handles high volume of incoming calls in a call center environment
2. Evaluates and responds to employee inquires via phone, fax and email and provides appropriate and timely responses through use of a knowledgebase and in accordance with Service Level Agreement
3. Reviews and interprets employee data to resolve issues
4. Demonstrates sensitivity and respect at all times when dealing with others
5. Escalates more complex issues to Tier 2 Service Center Representative or Supervisor as appropriate
6. Creates and maintains detailed, complete and accurate records of all interactions in Case Management System
7. Follows prescribed protocols for problem resolution
8. Provides education and guidance to callers about available tools and resources
9. Enters, scans and retrieves employee data in HRIS per established guidelines and authorization processes while ensuring accuracy of information
10. Maintains confidential centralized employee files
11. Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures
12. Provides callers with excellent, efficient and courteous service
13. Performs other duties as assigned or requested

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based