Job Openings

Customer Experience Representative – West Newton

Job ID: BH391608

Category: Recent Graduate, Customer Service

Specialty: Administrative

Customer Experience Representative

Contract to hire

Job Location: Newton, remote

Industry and Size: retail, 200+ employees

Hours : 40 hours/week

Process: Phone screen and video screen

Must haves:

  • Retail experience, no degree 

OR

  • Degree, no retail experience 

Nice to Haves:

  • SAP
  • Retail experience
  • E-commerce experience
  • Social Media experience

 

RESPONSIBILITIES:

· Respond to and resolve all questions, comments, and concerns using multiple points of contact

· Provide professional, empathetic and courteous service to all consumers

· Serve as an internal advocate for consumers and provide feedback to other departments within the company

· Become a product pro! Learn about all our product, features and benefits, and share that information with our consumers

· Help consumers navigate our website and optimize their experience

· Work as part of a team to perform to competitive and best in class KPIs

· Navigate multiple systems and fully understand the lifecycle of a consumer order

EDUCATION / CREDENTIALS:

· Bachelor's Degree

MINIMUM YEARS OF EXPERIENCE:

· 1+ years of Customer Service / Account Management, or equivalent experience, preferably in Ecommerce

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

· Strong computer skills, particularly in Excel, Outlook, Word

· Excellent customer service skills

· Ability to multi-task several time sensitive responsibilities at once

· Ability to manage consumer experience using multiple contact tools – phone, chat, email

· Ability to organize and prioritize

· Ability to keep track of, and follow through on, multiple situations or issues at a time

· Strong written and verbal skills

· Ability to be flexible, learn quickly and adapt to change

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: Remote Based