Job Openings

Call Center Representative

Job ID: BH391454

Category: Call Center

Specialty: Other

A leading healthcare provider in the Greater Boston area is seeking a full-time financial services representative to support their call center. This is a great opportunity for someone who wants to expand on their healthcare knowledge and work with a dynamic company culture.

Must Haves:

*Some call center experience.
*Medical billing experience in a professional setting.

Preferred:

*Athena and/or Meditech experience preferred.

RESPONSIBILITIES

  • Answer incoming patient phone calls and make outbound collection calls on open balances
  • Update patient insurance, confirming eligibility and queue claims for billing
  • Update demographic and guarantor information in the Patient Accounting System
  • Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
  • Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
  • Ability to explain and discuss the organization’s policies for better patient understanding
  • Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
  • Evaluate accounts from both an insurance and self-pay perspective
  • Evaluate accounts for self-pay refunds
  • Manage and work queues and worklists in patient billing system
  • Advocate for patients and contact insurance companies on their behalf, when necessary, to resolve disputes
  • Assist with patients with access to the Patient Portal and password resets
  • Set up payment plans, monitor and make outbound calls to patients with broken promise to pay agreements
  • Ability to approach patient and discuss open, unpaid or overdue balances
  • Receive and process patient credit card payments, and allocate to appropriate visits on the account
  • Evaluate accounts for bad debt placement and wok with bad debt vendor on patient issues and concerns
  • Post appropriate discounts and adjustments to patient accounts
  • Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues
  • Interact with practices to communicate and work cooperatively regarding patient billing issues
  • Maintain expected performance metrics

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Boston, Massachusetts