Customer Service Representative
Job ID: BH390094
Category: Customer Service
Hours: 40hrs/wk — 8am-5pm
Industry: Clinical Lab
Interview Process: Video Call or Phone Screen
- HS diploma
- Strong customer service skills (call center experience preferred)
This position will handle all customer contact received by electronic request and telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the client to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Other duties as required to meet the customer requirements. Understands the importance of Quality Service and how it is measured. Prior customer service experience preferred.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.