Job Openings

Customer Care Specialist

Job ID: BH388826

Category: Customer Support, Call Center, Customer Service

Specialty: Administrative

Customer Care Specialist
6 Month Temp-to-Perm

Job Location: Remote for now, pending company's COVID restrictions. Potentially will go back into the office in September 2021. Office is in Waltham, MA

Hours: M-F: 9am-6:00pm

Industry: Medical Devices/ Diagnostics
Company Size: 14,000+

Must Haves

  • 1-2 years of Customer Service/Care/ Call Center experience
  • High School Diploma or GED Equivalent
  • Strong knowledge and use of Microsoft Excel, Word and Outlook


  • 1-3 years of call center, collections, or retail experience (in order of preference)
  • Healthcare call center background (huge plus)
  • Skip tracing and locate skills a plus
  • Bachelor's Degree
  • SAP experience

Job Summary
Incumbents in this job family have responsibilities encompassing one or more areas of Accounts Payable, Accounts Receivable, Billing and/or Collections. Responsible for processing receivables, ensuring timely and accurate charge entries and preparing deposits. Codes, enters and prepares invoices, and responds to customer and vendor inquiries. Reviews invoices and ensures proper approvals. Records, enters and pays invoices. Collection activities include investigating delinquent accounts, writing collection letters and arranging terms of payment. Also, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims. May coordinate efforts and/or refer accounts to third party action when internal collections are not effective. Maintains records and files and generates related reports. Ensures procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives.

Position Summary:
As a key member of our finance team you will be responsible for providing customer service and support to our customer base for their financial inquiries. This includes addressing client’s overdue payments, researching payment discrepancies, reviewing and processing adjustment requests, and providing feedback to clients using written and verbal communication skills. In this role you will process a high volume of inbound and outbound calls.

Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
Able to manage difficult customer issues while working in a fast paced environment
Facilitate collections of Accounts Receivable via phone or email.
Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
Consistently handle confidential information, multiple tasks and exercise good judgment and problem solving skills.
Assists in other areas of the Finance department as requested.
Process collection calls (60-80 daily) on overdue receivables between 30-120 days delinquent.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Waltham, Massachusetts