Job Openings

Sales Support Coordinator

Job ID: BH388422

Category: Sales Analyst, Order Administrator

Specialty: Other

The Sales Support Coordinator has responsibility for contributing to the growth and profitability of the  business; working closely with customers, sales representatives, and ability to work in the company ERP  system to produce reports, and analyze sales data. The function is to have a key supporting role in  managing the customer interface, and ensure follow-up on quoting of new customer projects. This  position will work with Sales, Engineering, Quality, Manufacturing, Finance and Supply Chain. 


• Supports the sales process quoting activities of new business opportunities. This includes the  creation and delivery of quotes, lead times, and/or development time and cost estimates. • Communicates with sales reps and customers to clarify specifications, capabilities, development  and engineering requirements, lead times, and deliverables. 

• Tracks and analyzes data regarding online store orders, bookings, and shipments • Works with suppliers and the purchasing team to obtain competitive pricing and lead times.  • Maintains reporting on the progress of open quotations and open RFQ’s. 

• Work within the established company-wide quality documentation system, including key aspects  such as contract review, print development, change control, inspection method development and  creation of inspection documentation. 

• Develop and maintain metrics to drive continuous improvement and meet customer expectations;  this includes quote turnaround time and quote win rate. 

• Work within the company ERP system to track all sales related data and develop and run reports • Tracks and maintains data on a monthly basis to analyze quote activity, quote turnaround time,  and win rate.  

• Maintains and distributes all reporting on open quotations and open RFQ’s; communicates  regularly to sales team. 

• Review and track all customer forecasts to company plan. 

• Maintain monthly sales metrics that drive continuous improvement to meet customer expectations. • Performs other related duties as assigned by management. 


• Bachelors degree. 

• 10+ years of professional experience. Experience in medical device manufacturing, servicing OEM  and / or contract manufacturers a plus. 

• Experience in ERP and CRM systems. 

• Strong Excel and math skills 

• Strong PowerPoint skills 

• Strong computer and reporting skills. 

• Excellent communication skills.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Direct

Location: Norwood, Massachusetts