Job Openings

Administrative Assistant I

Job ID: BH350509

Category: Administrative Assistant

Specialty: Administrative

Responsible for providing administrative support within Customer Billing Services group for Utility fraud investigating group. The Administrative Assistant would be working in this area of support: Fraud Department. Duties include, but are not limited to:

  • Responsibility for investigating of utility accounts in the office through extensive internet research, assessors, court documents, SAP records, skip tracing and documentation provided to the company
  • Consults with customers via phone/email including negotiations and dealing with complex, challenging customer situations.
  • Modifying cases in Theft/Fraud Dashboard.
  • Interact with customers on all levels of the company relationship including utility fraud investigation, payment negotiation, investigatory process and identification validation
  • Responsibility for transactional elements; detailed report writing, utilizing fraud/theft dashboard

Must be able to interface and work with teams with diverse disciplines, understand their administrative needs and requirements.

Must be willing and able to rely on Policies, Procedures, Job Aids and pre-established guidelines to perform the functions of the position.

The successful candidate will possess good computer skills, including the aptitude and ability to learn and use one or more versions of specialized software.

We are willing to train the skilled candidate on the job.

Skills *

Skills Required:
Microsoft Word
Outlook email system
Detail oriented
Highly motivated
Team oriented
Attitude and aptitude to learn new skills and perform new responsibilities

Skills Preferred:
SAP Front/Back Office

Education *

Experience Required: 0 to 1 year's work experience, this is an entry level position.

Experience Preferred:
-Some work experience in an administrative or clerical role
-Experience with SAP would be an asset
-Strong customer service background

Education Required: High School degree or equivalent

Education Preferred: Some college

Other Information:

– May require lifting and/or carrying heavy loads (Approx. 5-35lbs)
– May require travel
– May require overtime

Requirements:Skills: See the attached Job Description Document and the Skills and Experience section for details. Education: See the attached Job Description Document and the Skills and Experience section for details.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Saginaw, Michigan