Job Openings

Medical Secretary

Job ID: BH348839

Category: Medical, Receptionist

Specialty: Administrative

Client Job Title: Medical Secretary Adult Congenital Heart Center 

Contract length: At least 3 Months (Possible Temp-to-Perm)

Job Location: 161 Fort Washington, New York, NY, 10032

Hours: Monday – Friday 9am – 5pm

Industry: Higher Education

Interview Process: In-person interview

Must Haves:

  • Bachelor’s degree or the equivalent in education, training and experience in a clinical practice setting
  • Knowledge of Medical terminology and minimum of 2 years of related experience
  • Must have excellent customer service skills in a high-pressure environment. Must be able to interact with all levels of staff and must have an understanding of patient confidentiality.


  • Knowledge of Epic systems preferred.

Job Summary/Description:

Meet and greet patients and visitors. Serve as a liaison to the clinical staff, answering phones, scheduling appointments for office visits and diagnostic procedures, perform pre-registration intake for new patients by obtaining the minimum data set, prepare appropriate paperwork and/or charts for all incoming patients, confirm appointments, obtain referrals and verification of coverage.

  • Perform pre-certifications for procedures and other services, and obtain records and referral information for patient appointments.  Obtain referral and/or pre-authorization from the patient, referring physician, PCP, or the insurance company where applicable.
  • Verify patient information in Epic. Work with Experian eligibility software to track insurance verification and referral requirements.  Update software and Epic daily.
  • Scan charts daily into the Epic electronic health record system.  Maintain and request archived patient charts when needed; document and box expired/inactive charts for storage.  File active charts when necessary
  • Collect patient payments, insurance payments and co-payments.  Maintain a daily log of all cash, check and credit card payments.  Work closely with the Billing Coordinator to assist with reconciliation.
  • Enter inpatient and outpatient charges for the physicians.  Reconcile all charges against the schedule.  Run weekly missing charge reports.
  • Maintain an inventory of required office supplies and inform the Office Manager of any items needed to order.
  • Ensure patient centered care by demonstrating behaviors that reflect a culture of service and will strive to meet the expectations of the “Seven Competencies”.  The seven competencies for a “wow” experience are as follows:
    • Effective Communication
    • Job Knowledge
    • Patient centered care
    • Empathy
    • Collaboration and Teamwork
    • Pride and Excellence
    • Integrity and Credibility
  • Conforms to all applicable HIPAA, Billing compliance and safety guidelines.
  • Other duties as required

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: New York, New York