Job Openings

Customer Support Agent – Remote

Job ID: BH348833

Category: Customer Support, Customer Service

Specialty: Administrative / Other

RESPONSIBILITIES
    • Responds to inbound calls providing excellent customer service
    • Understands traditional life products, procedures, and system capabilities
    • Accurately answer all consumer/customer questions regarding all company products and accurately articulate features, advantages, and benefits and understanding the variances by State
    • Receives and resolves telephone inquiries from parties of the contract within service standards
    • Identify, communicate, and proactively work to solve problems or issues
    • Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines
    • Focuses on company's long-term success by building strong (internal and external) customer relationships
    • Provides a broad range of technical and operational support to clients and agents
    • Documents telephone conversations and written communication into a computer database or tracking systems maintaining accurate corresponding hard copy files where applicable
    • Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy
    • Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance
    • Provides other duties as assigned by management
    • Participation in team meetings

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based