Job Openings

Customer Success Advocate

Job ID: BH343586

Category: Customer Support, Customer Service

Specialty: Other

Job: 343586

Customer Success Advocate

Our client started with a simple idea-that everyone should be able to accept credit and debit cards-and they've been rethinking buying and selling ever since. You are dedicated to providing outstanding customer service, being the voice of the brand. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience.

Location: Atlanta, GA

You Will:

  • Spend the majority of your day (up to 90% of your shift) working with product sellers by handling inbound phone calls in a fast paced environment
  • Identify and cross-sell products to customers through education on internal ecosystem
  • Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
  • Connect with sellers to discuss their needs and how their products can help them start, run and grow their business
  • Identify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests.
  • Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays

Qualifications:

  • English fluency with strong organizational, analytical, written, and verbal communication skills, with evidence of previous customer service experience and technical ability being highly regarded, both spoken and written
  • The soft skills to engage with sellers over the phone, asking questions and offering solutions for their business
  • The ability to type and double task efficiently while handling phone contacts
  • Genuine curiosity about people, technology and business, while possessing the ability to inspire passion in others
  • Problem Solving Skills. You enjoy digging into a problem and finding a solution.
  • The ability to customize the support experience to the needs of individual customers
  • Interest in receiving and implementing feedback, and dedicated to personal improvement
  • Comfort with ambiguity and resilient when facing rapid change
  • Superb attention to detail
  • Excellent time-management skills
  • A desire to help people and improve the customer experience of our sellers
  • The ability to turn around challenging issues through de-escalation and problem solving

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Atlanta, Georgia