Job Openings

Customer Service

Job ID: BH342654

Category: Customer Service

Specialty: Administrative

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Customer Service 

Contract to Hire

Job Location: 1092 Claridge-Elliott Rd, Jeannette, PA 

Hours: 40

Company Information, Industry, Size: Environmental Services

 

Interview Process: Call with HR and then hiring manager

 

Must Haves:

  • Customer service skills

 

Preferred:

  • BA or Associates Degree

 

Job Summary/Description: 

In this role, you will be responsible for:

  • Being the primary contact to respond to phone calls and emails that come through our BestPlus Plastic Lumber leads line.
  • Answer customer and prospect calls that come directly into our facility.
  • Distribute, quote, and/or handle potential orders.  Follow-up and assist with orders as needed.
  • Obtain all necessary information from customers and calculate dimensions and weight of plastic lumber to obtain freight quotes.
  • Log all call and email information into our leads tracking system.
  • Manage sales tracking process monthly to ensure that billing is correct.
  • Assist existing customers with order / delivery requests.
  • Help our Sales team as needed.
  • Support our other departments (i.e. Finance, HR, Shipping and Receiving, etc)

Preferred Skills:

  • Bachelor’s Degree (or equivalent)
  • Outstanding customer service skills
  • Strong ability to follow-up on tasks and requests
  • Strong aptitude in problem solving and process improvement
  • Ability to articulate problems and solutions verbally
  • Demonstrate a sense of urgency and personal initiative related to problem resolution duties with follow-through and professionalism.
  • Self-motivated and capable of managing stressful situations
  • Computer literate
  • Trained in the Microsoft Office Suite, particularly Excel

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract to Direct

Location: Jeannette, Pennsylvania