Director of Customer Service/ Call center- Sudbury
Job ID: BH341540
Category: Director, Customer Service
Associate Director – Customer Service/Call Center- Sudbury
Knowledge of call center management applications, industry standards/requirements, automatic call distribution technology, service quality assurance programs, and order intake and processing required.
Use of metrics to gauge performance, yet the ability to balance numbers with a human element. Ability to influence all team members to “buy in” to the metrics and see their value.
Must demonstrate leadership through empowerment, clear judgment, and the ability to resolve complex situations with employees and customers.
Fluent with Microsoft Office software including Outlook, Word, PowerPoint, and Excel.
Magento, Salesforce, and JDE experience preferred.
The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.