Job Openings

Client Services Representative – Remote (40)

Job ID: BH340301

Category: Customer Support, Customer Service, Administrative Assistant

Specialty: Other

Are you a professional with strong customer service skills looking for your next opportunity? A private company is looking to hire a Client Services Representative to work remote fulltime on an ongoing contract basis. This role is for candidates in the greater Liberty Lake, WA and Plano, TX area. This is an exciting opportunity for someone who wants to work in a dedicated and successful company.

Responsibilities

 Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by conveying a calm, caring attitude, and providing best in class service during the First Notice of Loss process(the initial report made following a loss, theft or damage to an insured asset), updating customer information, resolving claim inquires on payment status, utilizing available tools to communicate with adjusters to help resolve claims questions.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
· Utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon new workflows and processes.
· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, Appraisals at FNOL, ILTR, NPS and reliability.

Qualifications

– HS diploma or GED equivalent
– Customer Service experience

Job ID: 340232

If you are already working with a Planet Professional recruiter, please contact them directly

Requirements:

Responsibilities

 Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by conveying a calm, caring attitude, and providing best in class service during the First Notice of Loss process(the initial report made following a loss, theft or damage to an insured asset), updating customer information, resolving claim inquires on payment status, utilizing available tools to communicate with adjusters to help resolve claims questions.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
· Utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon new workflows and processes.
· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, Appraisals at FNOL, ILTR, NPS and reliability.

Qualifications

- HS diploma or GED equivalent
- Customer Service experience


Job ID: 340232

If you are already working with a Planet Professional recruiter, please contact them directly

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Type: Temp/Contract

Location: Remote Based